Shipping Policy

Orders shipping to European countries are shipped by DHL. Estimated delivery depends on the shipping method selected (DHL Express, DHL economy) and shipping cost depends on the destination country and weight of the products. Shipments concern Europe only.

To check the status of your shipment please refer to your order dispatch email, where you will find a tracking number and a tracking link.

In the event that a product is not immediately available, you will be informed by us by email or by phone about the progress of your order.

Cancel Order

You have the right within 24 hours after your online order to cancel it, as long as the product(s) has not been shipped. Cancellation must be done by email at naturalhellenia@gmail.com, quoting the order number and the email you used during the purchase.

If you have any questions regarding our shipping policy, do not hesitate to contact us.